Branch Manager

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:

• Flexible Paid Time Off
• Fortune 500 Health Medical Plans - We offer comprehensive medical plans
• 11 Paid Holidays
• Mental Health Days - We prioritize your well-being by providing two mental health days annually.
• Birthday PTO
• Paid Volunteer Time
• Employee Loan Discount - 2% employee loan discount on all loan product types including fixed-rate loan, HELOC's, credit cards, and lines of credit.
• 401k Employer Match - Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period
• Milestone Bonuses - Celebrate life's milestones with a $1,000 award
• Work from Home Opportunities
• Employee Referral Program - Earn up to $5,000 per referral
• Tuition Reimbursement - Receive $1,500 annually for furthering your education
• Career Pathing - a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching lives™️, including your own and those in our community. Our culture is fueled by our Core Values;
Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.

This position champions the Red Rocks Credit Union mission by overseeing and coordinating all operations of the Town Center branch. Duties include hiring and developing staff, leading the onboarding and staff training process, building rapport with members and the community, creating, and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch. This role will be responsible for continuously seeking ways to improve products, processes, and infrastructure of the branch to enhance employee and member experience.

This role stays well-informed of current and future member service trends that may enhance the mission of Red Rocks Credit Union.

This description emphasizes key job components and is in no way intended to be a comprehensive statement of all duties and responsibilities. Tasks outside of the scope of this job description may be assigned and should be carried out efficiently and effectively, positively reflecting the spirit of this organization. This job description is subject to change at any time.

• Provide leadership and supervision to the branch team, including staffing, training, evaluating performance, maintaining daily operations, staff scheduling, problem solving, motivating the team, staff retention, and decision making, enabling the department to function efficiently and providing exemplary member service. Manages the full onboarding lifecycle, including orientation, training coordination, and new-hire support.
• Responsible for the performance of the branch. Maintain and grow sales and member satisfaction through regular coaching, motivating, and training and development of branch staff, which results in improved sales performance, service skills, product knowledge, and policy and procedures.
• Responsible for business development to promote membership, deposit, and loan growth, and positive community relations, including positive reviews. Partnering with the branch team to maximize new member relationships and identify additional opportunities for loans and deposits. Works cross-functionally with the Marketing team to develop outreach strategies, coordinate events and support community engagement initiatives.
• Responsible for all necessary daily service functions, as needed. These would include but not be limited to check cashing decisions and other member exceptions, performing all BSA duties, complete members' transactions at the teller window with accuracy, maintain and balance cash drawer, opening and closing of branch, processing ATM and mail transactions, supervising the electronic records process and assisting records management staff.
  
  Manage vault duties and maintain working knowledge of vault procedures.
• Responsible for ensuring security of the branch and adhering to policies and procedures, rules and regulations, building security, responding to member complaints, concerns, suggestions or compliments and communicating and/or distributing information to branch staff and/or the corporate office. Fulfills all reporting requirements and communicates relevant information.

• Coaching & Developing Others
• Continuous Improvement
• Driving for Results
• Positive Approach
• Emotional Intelligence Essentials
• Customer Focus
• Business/Functional/Technical

• Three to five years of relevant job experience…