Animal Care Specialist

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+െയ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose‑driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is provided for all companion animals and aquatic life in the Pet Care Center (PCC). You will be the primary resource regarding animal care and maintenance, support the achievement of the PCC’s budgeted sales and shrink goals, and ensure our merchandising and inventory strategies are executed across the Pet Care Center with a primary focus on companion animals and aquatic life.

You will work closely with the sales team to meet the needs of guests and their pets, exhibiting a passion for the welfare, health and proper care of animals and being a positive partner within the whole Pet Care Center team.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.
• Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports and hourly animal health checks.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Ensure merchandise is stocked, priced and displayed to create a great presentation for our guests.
• Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance.
• Promote a positive culture of teamwork, inclusion and collaboration.
• Adhere to established operational guidelines, policies and procedures.
• Evaluate guest inquiries and refer to the Leader on Duty as needed.
• Act as primary resource for guests and other PCC partners regarding all animal education and care.
• Efficiently order companion animals, aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin and inventory.
• Analyze department inventory management data and recommend areas for improvement.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the companion animal habitat and aquatic areas, including sweeping/mopping the floors, dusting, cleaning the tanks, facing the merchandise on the shelves, etc.
• Ensure the proper handling and documentation for all relinquished and adopted animals.
• Verify animal‑related maintenance tasks are being completed as outlined on the Maintenance Schedules.
• Participate in the completion of all animal and aquatic life‑related physical inventory counts.
• Adhere to and promote established safety and loss‑prevention procedures.
Perform additional duties and projects as required or assigned.

• UTILIZE SELLING BEHAVIORS
  . You’re the key to providing an amazing guest experience within our Pet Care Center locations. Utilizing the behaviors within our Sales Model is critical to identifying and solving for their needs both today and in the future.
• CONTRIBUTE TO A SAFE…