Assistant Manager

When it comes to serving our local communities, our mission is to provide quality and convenient solutions. At Ace, you can expect robust training programs that put you in a position to have excellent product knowledge and become a leading salesperson in the retail hardware industry. Providing legendary customer service is a defining characteristic of our sales associates, cashiers, and every member of our team.

There’s a reason we have had the honor of being named “Highest in Customer Satisfaction” by J.D. Power for the past 16 years. Put simply, we exist to help others.

Ace Hardware is seeking a qualified Assistant Manager to run the complete day-to-day operation of the store in partnership with the Store Manager. This is a full-time, salaried (exempt) position reporting to the Store Manager. The Assistant Manager shares responsibility for maximizing sales and profitability while minimizing expenses, keeping the store well stocked and merchandised, and making sure our team lives out our promise to Amaze Every Customer Every Time.

The Assistant Manager makes decisions alongside the Store Manager, helps grow and develop our associates, and acts with full decision-making authority when the Store Manager is away.

• Partner with the Store Manager on hiring decisions, and make hiring decisions in the Store Manager’s absence
• Train and develop associates, provide ongoing performance feedback, and recognize accomplishments
• Supervise staff to make sure sales goals are met and company procedures are followed
• Conduct associate evaluations and work with the management team to address opportunities with a sense of urgency
• Forecast scheduling needs and create work schedules
• Co-manage payroll to budget with the Store Manager and take corrective action as needed
• Review staffing needs with the Store Manager and Human Resources
• Co-develop and carry out in-store marketing, promotions and events with the Store Manager
• Delegate daily work to meet Ace Hardware merchandising and visual presentation standards, and work with the Merchandise Manager and vendors on merchandising strategies
• Make customer service the #1 priority by observing and coaching associates on the sales floor, and document at least one observation per associate each month
• Lead team huddles and store meetings to share store performance and keep the team engaged and motivated
• Review customer service results (Mystery Shop, Customer Engagement Survey, etc.) and help build plans to improve
• Maintain accurate inventory and use inventory reports to reduce shrink
• Oversee receiving, freight and inventory transfers
• Oversee associate training, including new-hire orientation, on-the-job and vendor training
• Enforce safety policies, conduct safety and fire inspections, and keep the store looking its best
• Perform supervisory duties, including opening and closing the store, cash deposits and register audits
• Serve as manager on duty and resolve escalated customer and associate issues
• Act with full decision-making authority in the Store Manager’s absence

• High school diploma or GED, or an equivalent combination of education and experience; bachelor’s degree preferred
• Minimum of 4 years of leadership experience in a retail setting
• Supervisory experience required; exposure to P&L and budgeting a plus
• Hardware product knowledge, or a willingness to learn
• Ability to motivate and lead associates in a fair and impartial manner
• Strong analytical skills, with the ability to delegate and be self-directed
• Excellent verbal and written communication skills
• Strong organizational, time management and project management skills
• Skilled in retail computer systems and related…