Police Support Services Clerk

The Hilliard Division of Police is seeking a problem solver who enjoys working in a fast-paced environment. This position requires multitasking while assisting the public and officers. The successful candidate must be able to communicate effectively, be self-motivated, detail-oriented, confident, and tech-savvy.

Support Services is a 24-hour operation, serving the City of Hilliard Police Officers. The division has three shifts for coverage. These shifts are bid on every year by seniority.

This position falls under the FOP/ OLC union contract. The starting hourly pay for this position is $24.29. Below is the outline of our current wage structure as outlined in the City’s contract with the Fraternal Order of Police, Ohio Labor Council (January 1, 2024
- December 31, 2026). This contract is renegotiated every three years.

Starting hourly wage: $24.78/hour $51,542/ annually

Step 1 (After 12 months of service): $26.23/hour $54,558/ annually

Step 2 (After 12 months of service in Step
1): $28.20/hour $58,656/ annually

Step 3 (After 12 months of service in Step
2): $31.82/hour $66,185/ annually

• Consistently models the Agency’s established core values:
  Professionalism, Integrity, Cooperation, and Commitment.
• Works with the Support Services Supervisor to ensure excellent customer service is delivered to all employees and community members.
• Answers the telephone, responds to email, and assists the general public with questions, complaints, and inquiries; takes accurate messages; refers to appropriate department staff when necessary.
• Processes a variety of paperwork and forms for the department; performs data entry into the Records Management System; validates information entered into the Records Management System by the Field Operations & Investigations Bureau; makes and maintains case files; processes sealed record orders.
• Completes records checks and provides appropriate records when requested.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Participates in training newly hired Police Support Services Clerks as needed in proper job functions and department protocol.
• Operates a variety of specialized law enforcement computer systems; manages databases; communicates with officers and other staff to retrieve necessary information via computer; refers individuals to appropriate agencies using information from the computer systems.
• Performs a variety of duties to ensure facility security including monitoring the video surveillance system; report suspicious activity or persons; allow building access for the public; record visitors entering and leaving the facilities; control building access and door security for police personnel.
• Utilizes technology such as computers, radio systems, telephones, copiers, and other equipment.
• Maintains proficiency in departmental policy, procedures, and regulations.
• Processes daily mail, including receiving, sorting, and distributing.
• Receives monies and issues receipts.
• Completes related duties and responsibilities as directed by supervisory personnel.

• Two years of responsible clerical and/or customer service experience. Experience with a law enforcement agency is preferred.
• High School Diploma or (G.E.D.) equivalent certificate.
• Possession of, or ability to obtain, certification as a Notary Public.
• Possession of, or ability to obtain, certificate of proficiency in various specialized criminal justice computer applications.
• Possession of a valid State of Ohio Driver’s license with an acceptable driving record.
• A background free of felony convictions.
• Ability to set and adhere to priorities.
• Knowledge of principles of filing and record keeping.
• Knowledge of proper English usage, spelling, grammar and punctuation.
• Must have strong multi-tasking skills and a high level of attention to detail.
• Knowledge of computer technology and equipment, to include, but not limited to basic programs such as Microsoft Word, Excel, Office, etc.
• Knowledge of basic modern office equipment including computers, copiers, label makers and printers.
• Knowledge of basic operations of municipal law enforcement. (May be acquired on the job.)
• Ability to…