Unemployment Insurance Representative

Unemployment Insurance Representative (Finance)

The Unemployment Insurance Representative contacts clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails.

The role is 100% on-site at our office in Hilliard, OH.

• Provide excellent customer service by establishing a rapport with clients and the state agencies.
• Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
• Analyze individual case information by reviewing data accessed through the PC, from investigative telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
• Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
• 1 year office experience

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process.
• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently.
• Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook.