IT Business Analyst

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The IT Business Analyst – SYSPRO has broad responsibility for the support, administration, optimization, and continual improvement of the SYSPRO ERP platform and the business processes it supports. The analyst works closely with business stakeholders across Finance, Supply Chain, Manufacturing, Procurement, Customer Service, and Sales to identify opportunities for process improvement, troubleshoot system issues, and deliver effective ERP solutions.

The analyst serves as both a business and technical liaison, translating business requirements into system solutions while ensuring the reliability, performance, and integrity of the SYSPRO environment. This role is responsible for supporting enhancements, testing, reporting, user training, and continuous improvement initiatives that drive operational efficiency and business value.

• Align ERP solutions with organizational mission, operations, structure, and goals
• Analyze and improve business processes across MFG, Supply Chain, OM, FIN, and customer service
• Build strong stakeholder relationships and serve as a trusted ERP advisor
• Configure and maintain SYSPRO modules, workflows, forms, dashboards, and reports
• Coordinate issue resolution with users, IT teams, vendors, and support partners
• Create and maintain documentation, SOPs, training materials, and knowledge articles
• Build functional specs and support technical designs for enhancements, integrations, and customizations
• Identify ways to leverage SYSPRO capabilities to improve organizational performance
• Lead root cause analysis and drive permanent corrective actions
• Maintain ERP data integrity by identifying and correcting quality issues
• Manage SYSPRO incidents, requests, and enhancements in Service Now
• Meet service levels and communicate statuses, impacts, and resolutions
• Monitor performance and recommend improvements to efficiency, scalability, and business value
• Partner with stakeholders to define requirements and recommend efficient SYSPRO solutions
• Serve as the primary IT contact for SYSPRO support, configuration, enhancements, and optimization
• Support ERP implementations, upgrades, acquisitions, integrations, and transformation initiatives
• Support ITSM change, release, and problem management processes
  
  Support test planning, execution, defect management, and user acceptance testing
• Train users on new functionality, enhancements, and best practices
• Troubleshoot ERP issues with internal IT teams and external vendors

• 3+ years of direct SYSPRO ERP support and administration experience
• 5+ years of ERP support experience in a business, ERP, functional analyst, or similar role
• Bachelor’s degree in IT, computer science, business, or related field
• Experience gathering requirements and creating functional specifications
• Experience supporting ERP implementations, upgrades, and enhancements
• Experience with manufacturing, supply chain, order management, and/or finance processes
• Experience with reporting and analytics tools, including SQL-based reporting
• Familiarity with ITSM practices; ITIL preferred
• Knowledge of ERP integrations, APIs, EDI, and related business systems
• Manufacturing or industrial experience preferred
• Strong understanding of ERP testing, change management, and SDLC processe