Manager Salesforce

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related capabilities supporting Sales, Marketing, and Customer Service. This leader translates business priorities into a practical platform roadmap and ensures technology investments deliver measurable business and customer value.

The position leads a multidisciplinary team and balances platform strategy, project and enhancement delivery, production stability, governance, vendor management, and talent development. The Manager also advances automation and responsible AI capabilities while ensuring solutions remain secure, scalable, reliable, and aligned with enterprise architecture and data standards.

• Build trusted partnerships with Sales, Marketing, Customer Service, and IT leaders to align Salesforce capabilities with business strategy, customer needs, and measurable outcomes.
• Develop and maintain a Salesforce roadmap that balances strategic priorities, platform health, technical debt, innovation, resource capacity, and investment decisions.
• Provide leadership across the full Salesforce portfolio, including projects, enhancements, application support, maintenance, integrations, and platform lifecycle management.
• Lead the prioritization, planning, sequencing, and execution of work using Agile, Waterfall, or hybrid delivery approaches based on initiative needs.
• Coordinate cross-functional delivery among Product Owners, business analysts, architects, developers, administrators, quality assurance, data, integration, infrastructure, security, and business teams.
• Ensure disciplined execution across requirements, solution design, estimation, testing, user acceptance testing, release readiness, deployment, documentation, production validation, and post-release support.
• Establish transparent reporting for portfolio scope, schedules, capacity, risks, dependencies, service performance, adoption, and delivered business value.
• Oversee major production incidents, root cause analysis, corrective actions, and service improvements to protect platform stability and the user experience.
• Lead the strategy and responsible adoption of Salesforce automation and AI capabilities, including identification, evaluation, prioritization, piloting, and scaling of high-value use cases.
• Partner with data, architecture, security, privacy, compliance, and business teams to establish appropriate governance, human oversight, and value measurement for AI-enabled solutions.
• Monitor Salesforce product developments, industry practices, emerging technologies, and relevant regulatory changes to identify opportunities for improvement and innovation.
• Establish and enforce platform governance, development standards, configuration controls, documentation requirements, security practices, and data-quality expectations.
• Collaborate with enterprise and solution architects to promote scalable design patterns, integration standards, performance optimization, reuse, and technical debt reduction.
• Coordinate Salesforce integrations with enterprise applications and services, including ERP, middleware, data platforms, marketing technologies, APIs, and IT service-management solutions.
• Ensure effective incident, problem, change, release, environment, access, and application lifecycle management practices.
• Manage strategic vendors, managed-service providers, and contract resources, including statements of work, deliverables, service levels, acceptance criteria, escalations, and performance.
• Partner with Procurement and IT leadership on contract management, financial stewardship, resource planning, vendor accountability, and knowledge transfer.
• Lead, coach, and develop a multidisciplinary Salesforce team by establishing clear goals, encouraging collaboration and inclusion, and providing regular feedback and career development.
• Develop workforce, capacity, and succession plans that align team…