Director Order Management

Advanced Drainage Systems

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Director Order Management

US-OH-Hilliard

Job :

Type: Regular Full-Time

# of Openings: 1

Category: Order Management

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

At Advanced Drainage Systems (ADS), innovation and customer obsession are at the core of everything we do. As we embark on an enterprise-wide transformation, our Order Management organization is driving a fundamental shift in how we serve our customers and operate as a business.

We’re looking for a Director of Order Management
—a bold, transformational leader who thrives in complex environments and knows how to scale teams, lead through ambiguity, and create outstanding customer experiences. This role is critical to shaping the next phase of our journey.

• Lead and inspire customer service teams across a multi-site, primarily remote environment
• Drive transformational projects and modernize order management processes
• Build scalable systems, align operations with strategic goals, and champion continuous improvement
• Serve as a connector between business leadership and frontline teams
• Partner cross-functionally with Operations, Sales, IT, Transportation and more to deliver seamless service

• 10+ years leading large, distributed customer service or order management organizations
• Experience with enterprise-wide transformation, ideally in manufacturing or supply chain
• Strong project management, analytical, and people leadership skills
• Proven ability to influence and deliver results across remote and hybrid teams
• Experience managing key metrics such as On Time in Full No Errors (OTIFNE)

This is your chance to make an immediate and lasting impact. If you’re ready to lead through transformation and elevate the customer experience at scale, we want to hear from you.

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ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Equal employment opportunity, including veterans and individuals with disabilities.

PI