Smart Hands Technician II

Smart Hands Technician II at IES Communications

Job Summary

Support data center infrastructure by focusing on physical installation, maintenance, troubleshooting, and asset tracking of servers and networking hardware within a data center, serving as the essential on-site support (“smart hands”) for remote engineering teams.

General

Job Duties And Responsibilities

• Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
• Installing new hardware, replacing faulty components (such as interface cards or disk drives), and assisting with initial device configurations under remote guidance.
• Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
• Performing basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on‑site.
• Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking.
• Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on‑site access.

Minimum compensation: $28.00/hr
Maximum compensation: $34.00/hr

Qualifications Physical and Mental Requirements

• Hands‑on experience with IT hardware and the ability to handle equipment carefully and safely.
• Ability to diagnose and resolve technical issues as they arise.
• Clear and concise communication skills to relay information to remote teams and clients.
• Following detailed instructions, safety guidelines, and change control processes.
• Ability to lift and move equipment and work in a physical data center environment.
• Must be self‑motivated, positive in approach, and professional.
• Must promote the Company culture and mission to all employees, vendors, clients and partners.
• Must have proven problem‑solving abilities, critical thinking skills, and the ability to read and write effectively.
• Must be able to travel within branch territory and/or regional territory as needed.

Education, Certification, License, And Skill Requirements

• High School diploma or GED equivalency.
• Two or more years of experience working in a data center as an operations or smart hands technician.
• Willingness to learn and follow instructions in live data center environments.
• Basic understanding of fiber types and cable color codes is a plus.
• Ability to work well with others.
• Proficiency with Microsoft Office (Word, Excel, and MS Project).
• CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred.
• Must meet Company minimum driving standards.

Minimum Years of

Experience:

2-4
License

Required:

No

Minimum Education:

High School

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States.

Equal

Employment Opportunity Statement

IES is an Equal Employment Opportunity

Employer:

Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans encouraged to apply.

EEO & Affiantative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic.

Disability Accommodation

IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.

IES

Participates in E‑Verify

English/Spanish

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