Service Agreement Coordinator

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COL CUST SVC Full Time Clerical COLUMBUS Hilliard, OH, US

Salary Range: $50,000.00 To $60,000.00 Annually

Atlas Machine & Supply, Inc., is seeking a highly motivated and customer and detail-oriented individual to join our fulfillment team as a Service Agreement Coordinator for our Compressed Air Division at our Columbus, Ohio location. This important role is responsible for providing exceptional customer service and support to multiple teams including our customers, sales team, and service team. Primary responsibilities are to process incoming quotes, order requests, keep the customer service agreement contracts up to date and maintain and continue to build strong relationships with our customers.

Shift details :
This is an in-office position, Monday - Friday, 7:00am - 4:00pm

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

• Cover and Move (Teamwork and Support):
  We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
• Simple (Clarity and Communication):
  Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
• Prioritize and Execute (Efficiency and Focus):
  We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
• Decentralized Command (Empowerment and Trust):
  Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company’s mission while fostering innovation and accountability.

ESSENTIAL RESPONSIBILITIES:

• Prepare and provide quotes for service agreements related to industrial air compressors
• Provide support to Atlas Sales Representatives, Regional Aftermarket Directors, and Branch Service Managers.
• Manage, schedule, and oversee all service agreement jobs to ensure timely completion and meeting customer satisfaction.
• Source and procure parts and components for service agreement jobs.
• Communicate with Branch Managers to maximize efficiency, profitability, and resource utilization on service projects.
• Review active service agreement contracts for renewal opportunities, expiration dates, and profitability analysis.
• Proactively notify Sales and the Regional Aftermarket Director of upcoming contract renewals to support customer retention.
• Research and procure parts fornon-preventive maintenance service requests, ensuring timely support for customers.
• Perform additional duties related to service operations and customer support as assigned.

JOB REQUIREMENTS:

• Background in the industrial air compressor industry, with knowledge of system operation, service, and applications a plus.
• High School Diploma, GED, or equivalent, or a minimum 1 year of experience in the air compressor industry.
• Possess strong customer service skills with the ability to effectively communicate technical information in a clear, professional, and customer-friendly manner.
• Proven ability to troubleshoot customer concerns, analyze data, and provide practical recommendations or solutions.
• Confident preparing detailed service reports, quotes, and proposals, and presenting them to customers.
• Proficient with Microsoft Office Suite and ability to learn and use CRM or service management software.
• Strong organizational skills…