General Manager

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Pharma Cann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The General Manager is responsible for leading through Pharma Cann’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth.

• Meet or exceed goals related to total store sales, profitability, and operational excellence.
• Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Build a team that embodies the Pharma Cann brand by delivering exceptional service and driving customer loyalty to increase return visits.
• Review and interpret financial and operational reporting regularly, including store visit and audit results.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

• Create and ensure a cohesive work environment.
• Attract, hire, and retain a diverse team of top talent.
• Place the right people in the right roles, specifically the management DOR program.
• Train, coach, and develop direct reports using company programs, tools, and resources.
• Create an environment that inspires and encourages the growth and engagement of associates.
• Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates.
• Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.

• Be proficient in, and ensure compliance with Pharma Cann policies, regulations adherence, procedures, and compliance standards.
• Use the company’s scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss prevention.
• Support continuous improvement by implementing company programs and influencing end‑user’s buy‑in.
• The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of Pharma Cann and full support of our purpose, goal, and key objectives.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations.

$75,000 per annum.

• Minimum 21 years of age.
• Bachelor’s in business or operations management or a related field preferred.
• 5+ years of managerial experience preferably in a retail-based industry with a customer‑centric approach.
• 1+ year Pharma Cann Management experience will be considered.
• 2+ years Dispensary Management experience will be considered.
• Demonstrated ability to achieve individual selling goals and metrics.
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business.
• Comfortable and confident in making decisions and mediating conflict within a team environment.
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
• Exceptional interpersonal, communication and customer service skills.
• Ability to identify top talent and train/develop/retain great people.
• Proficient in Windows‑based software such as Excel,…