Senior Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

KLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life. KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.

Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development. Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items

• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share

• Partner with account teams to support regional business objectives and strengthen customer engagement
• Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
• Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
• Build a strong understanding of the equipment base at customer sites installed
• Ensure accurate records, systems, and performance metrics are maintained
• Track equipment status, warranties, contracts, and customer performance metrics
• Establish strong collaboration with business units, product support teams, and sales organizations

Minimum Qualifications Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry

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