Service Advisor

We’re Looking for an Experienced Service Advisor

Are you an experienced Service Advisor with a passion for delivering exceptional customer experiences in the automotive industry? We want to hear from you! Join our fast-paced, dynamic team and take your expertise to the next level.

The ideal candidate will possess outstanding communication skills, a keen eye for detail, and a knack for problem-solving. Your responsibilities include building rapport with clients, understanding their needs, and providing tailored solutions that exceed expectations. Must be proactive, have Service Advisor experience, and be committed to creating a positive environment for our customers.

Benefits

• Paid vacation
• Sick time
• Health care
• Dental care
• Vision care
• 401K
• Family-friendly work environment
• Flexible scheduling
• Growth opportunities

Salary: $40,000 - $60,000+ per year based on experience and performance

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up times
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction and service
• Past experience as a service advisor, assistant lane manager, or service consultant is not necessary. We provide on-the-job training!
• Positive attitude and good working energy
• A desire for a long-term career with a growing organization; we hire from within
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Royal Moore Auto is growing, and we want you to join us for the ride! After 52 years of impeccable service to the community, we have no plans of slowing down. We are a family-run business that invests in our community and employees. Our employees, customers, and community are our most valuable assets. We are committed to providing a professional atmosphere founded on sound business ethics, honesty, and integrity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.