Customer Service Representative

Future Opening:
Customer Service Representative Customer Service Representative - CSR Full Job Description

Position: Help our customers and team members in any way needed, with a welcoming and friendly attitude. This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs.

What does a CSR with Paul Davis do?

• Stays in constant contact with customers, industry partners, and team members
• Field calls/emails from customers, partners, and team members
• Intake, dispatch and follow-up of jobs/claims
• Collects required documentation for all jobs/claims
• Problem solves and helps people find solutions
• Performs office administrative operations
• Other tasks and projects as assigned

Why Our Team Needs You? Serving others in their time of need is not easy. We are a fast‑paced, progressive company with a hands‑off approach management style. We need someone who can take charge, problem‑solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

Why Join Our Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.

Skills Desired of Team Member:

• A friendly and welcoming personality is a must!
• Organized, detailed administrative coordinator who likes a fast‑paced environment
• Loves talking to people and building relationships
• Likes to problem‑solve and help people find solutions
• Enjoys completing tasks
• Is a stickler for the details
• Can review data and deductively think through what information might be missing
• Enjoys taking care of others
• High School Diploma or equivalent
• Professional appearance and courteous manner
• Starting pay based on experience

Compensation: $14.00 - $17.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Have you worked with a high performing team before? *

Are you comfortable with computers, email, using the internet, and learning new computer programs? *

How many years of Customer Service experience do you have? *

Do you have reliable transportation to and from work? *

Referral code from a current employee If no code provided, add their name instead.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

5 days of paid time off each year.

Paid holidays

Opportunity for Advancement

Great Company Culture

Quarterly employee parties, employee engagement activities throughout the month, opportunities to win awards such as gift cards, lottery tickets, t shirts and time off

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.