Police Dispatcher-Trainee Job Hillsboro area,Oregon USA,Customer Service/HelpDesk

Police Dispatcher Trainee Answer the Call!

Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide around the clock 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers.

Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder’s core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion.

All roles at WCCCA come with great benefits and competitive pay. Thorough, on
-the-job paid training is provided.

A Police Dispatcher operates complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch police or fire units. A Police Dispatcher will perform call taking functions and serve as a Police Dispatcher.

EXAMPLES OF ESSENTIAL DUTIES:

Duties may include, but are not limited to, the following:

Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.

Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.

Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.

Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public.

Screen and forward phone calls to other County divisions and agencies as appropriate.

Use phone and computer simultaneously and monitor multiple computer screens.

Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating.

Maintain a positive customer service attitude with community members, users, co-workers and management, often under pressure and time constraints.

Ability to work in a 24/7/365 facility and work varied shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.

Must be reliable and dependable and report for work on a consistent and predictable basis.

Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.

This position is designated as Essential Personnel. Essential Personnel are expected to report to work on time during extreme weather conditions.

Perform other duties as assigned.

What We’re Looking For:

Willing to work shift work and last minute overtime
A track record of honesty and integrity
Willingness to learn and accept feedback
Ability to keep track of multiple tasks in a fast-paced environment

Qualifications:

To move forward in the hiring process, candidates must meet the minimum qualifications.

High school diploma or GED
Typing ability with speed and accuracy
No disqualifying criminal history
1 year of customer service experience
1 year of computer data entry and retrieval of information
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.

LICENSING AND CERTIFICATION:

Must obtain within 18 months of hire and maintain:
DPSST Basic Telecommunicator Certification.
EMD Certification.
CPR/First Aid/AED Certification.
LEDS certification.

KNOWLEDGE, SKILLS AND ABILITIES:

Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds;
Able to prioritize complex incidents based on a number of situational variables following established policy;
Capable of quickly deciding on an appropriate course of action;
Ability to write clearly, accurately, concisely and legibly;
Knowledgeable of or the ability to learn CAD functions and commands, communication radio…