Dental Operations Manager II

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The Dental Operations Manager II (DOM) manages two dental clinic sites and provides a stable working environment and meet the dental clinics’ Key Performance Metrics (KPMs) as identified by the organization, particularly around quality, access, patient and staff satisfaction. The DOM-II supervises clinic staff, ensuring that the site operates effectively, efficiently and consistent with the dental scope of practice and VGMHC’s mission, vision and values.

This position schedules and coordinates services, including students in the clinic and coordinates services in the mobile unit and with their respective primary care counterparts. The DOM-II has an expectation to be in the clinic and available to staff as much as possible considering the need to participate in activities like community events or work-related meetings outside of the clinic.

The DOM-II ensures site adherence to OSHA standards, VGMHC safety protocols, and other regulatory requirements.

• Provide day-to-day leadership at two dental clinic sites or one large, more complex site with 10 or more dental operatories. They help set goals and objectives with dental management team designed to meet VGMHC’s mission and vision.
• Supervise, support training, and complete evaluations of all clinical support staff, including EFDA, DA, front staff, externs, and volunteers in their various responsibilities. Provide performance evaluations for dental providers (all areas except clinical components)
• Oversee professionalism, productivity, performance, efficiency, and quality of all clinic staff.
• Plan and coordinate daily staffing schedule to maintain proper coverage for clinical services. Builds daily, weekly, and monthly staffing schedules and publishes through the current online employee scheduling service.
• Build provider templates in Epic, publishing and releasing schedules according to staff availability and clinic operational needs.
• Coordinate and oversee outreach efforts to engage assigned patients in dental care to meet required Key Performance Metrics (KPMs).
• Work collaboratively with dental management team and dental outreach coordinator to achieve Key Performance Metrics and other organizational objectives.
• Oversee and maintain inventory and ordering of all materials and supplies necessary for the clinic's daily operations.
• Oversee patient scheduling to ensure consistent accuracy and productivity. Support front desk staff in delivering high-quality customer service, both in-person and over the phone.
• Organize and coordinate regular meetings with assistants, providers, and front office staff to solve problems and improve the quality and efficiency of patient care.
• Work with mobile clinic coordinator and Outreach Director to coordinate migrant camp program for dental services and education.
• Coordinate the placement, orientation, and supervision of students and volunteers.
• Identify local health and social service resources for clinic patients, and support patients in accessing resources.
• Support and participate in care integration initiatives and collaborate with other disciplines involved in the delivery of patient care.
• Assist with other clinic responsibilities as needed, including covering and supporting the operations of other clinics during managers’ absences.
• Supervise maintenance of dental equipment and materials and coordinate required service and repair orders.
• Participate in the development of protocols and workflows for clinic staff to ensure the quality of care.
• Organize and coordinate patient flow through clinic.
• Work with Dental Director and Dental Program Manager for the submission, facilitation, coordination, and implementation of VGMHC dental grants, including but not limited to the Federal grant.
• Provide or facilitate initial…