Digital Navigator Public Library; ACC Member

All functions and activities performed by the Ameri Corps Member are completed under the guidance, supervision, and direction of program and host site staff.

Note:
This is a full-time ACC Ameri Corps position with Hillsboro Public Library.

The American Connection Corps (ACC), an Ameri Corps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands‑on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

Our mission is "For Everyone - Para Todos". We have two library branches that serve our community of about 110,000 people, including one of the most diverse populations in the state. We are a department of the City of Hillsboro and a partner in the WCCLS cooperative, where we work together with 15 other nearby libraries to serve patrons across Washington County.

Our ACC Member will serve as a Digital Navigator at Shute Park Library, helping advance digital equity and inclusion by providing direct support to community members navigating technology barriers. The Member will provide direct assistance with foundational digital skills, internet access, devices, and online services, while supporting the delivery of digital literacy workshops tailored to diverse community needs. Through patient, culturally responsive, and relationship-centered service, the Member will help individuals access essential resources, educational opportunities, employment tools, and community connections.

Their service will strengthen trust between the library and the community while expanding access to technology resources and building digital confidence for underserved populations.

• Provide one-on-one digital navigation support to community members, assisting with foundational computer skills, email setup, internet use, file transfers, online applications, and smartphone/tablet basics.
• Support the delivery of digital literacy workshops for diverse audiences through accessible instruction, including bilingual support when possible, in collaboration with library staff.
• Assist patrons in accessing affordable internet options, digital resources, and device acquisition programs.
• Build trusted relationships with community members through patient, culturally responsive, and customer-centered service.
• Support the maintainance of accurate records of patron interactions, workshop participation, outreach efforts, and measurable outcomes to support program assessment and service improvements.
• Serve collaboratively with library staff to identify emerging digital literacy needs, outreach opportunities, and training initiatives.
• Communicate and provide consistent feedback to library staff, reporting challenges, sharing successes, and collaborating on solutions.
• Communicate and provide consistent feedback to library staff regarding challenges, successes, and service needs, including submission of quarterly summary reports.
• Under staff guidance and direction, support submission of quarterly summary reports related to patron interactions, workshops, outreach efforts, and measurable outcomes.
• Additional projects may include supporting access to makerspace tools, creative technology resources, and digital learning opportunities that are consistent with allowable Ameri Corps service activities and guidelines
• Collaborate with…