Customer Engagement Applications Engineer

Company Overview

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Job Description/Preferred Qualifications Join KLA’s Electron Beam Division, a leader in advanced e‑beam review and inspection tools for semiconductor manufacturing. Our mission is to serve as the “eyes” of KLA’s product line, delivering high‑resolution defect data that helps customers identify and correct process issues quickly and accurately. As an Applications Engineer, you’ll work closely with customers and multi‑functional teams to maintain and optimize eBeam tools, develop innovative applications, and drive improvements for next‑generation products.

This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.

• Support, maintain, and troubleshoot eBeam tools in customer environments
• Diagnose tool issues, identify corrective actions, and ensure optimal tool performance
• Work closely with service and engineering teams to resolve hardware/software issues
• Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability
• Create use cases, scope new features, identify issues, and drive bug fixes
• Maintain strategic customer relationships and assist sales teams with technical assessments
• Develop and document training materials, and provide technical training
• Collaborate with customers and internal teams to define requirements for future products

• MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field
• Experience in semiconductor fabrication or equivalent educational experience
• Minimum 2 years of hands‑on SEM review, SEM inspection, or TEM/FIB experience
• Strong knowledge of semiconductor process flows and defect types
• Understanding of electron optics and how electrons interact with a sample to produce SE, BSE, and VC signals
• Experience in system‑level troubleshooting, diagnostics, and reporting
• Cleanroom experience and semiconductor device characterization
• Familiarity with computer operating systems, networking, and analysis tools

• Strong customer focus and ability to build collaborative relationships
• Motivation to innovate and proactively deliver exceptional customer outcomes
• Proven technical leadership and problem‑solving skills
• Experience with Advanced Packaging, Wafer Level Packaging, or C4.
• Excellent communication, teamwork, and project management skills
• Ability to present technical content to diverse audiences
• Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)
• Programming (Matlab, LabVIEW, Python, etc.)

Minimum Qualifications BS with 2+ years industry experience, MS with…