Customer Engagement Applications Engineer

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Job Description /Preferred Qualifications Join KLA’s Electron Beam Division, a leader in advanced e-beam review and inspection tools for semiconductor manufacturing. Our mission is to serve as the “eyes” of KLA’s product line, delivering high-resolution defect data that helps customers identify and correct process issues quickly and accurately. As an Applications Engineer, you’ll work closely with customers and multi-functional teams to maintain and optimize eBeam tools, develop innovative applications, and drive improvements for next-generation products.

This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.

Key Responsibilities:

Support, maintain, and troubleshoot eBeam tools in customer environments

Diagnose tool issues, identify corrective actions, and ensure optimal tool performance

Work closely with service and engineering teams to resolve hardware/software issues

Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability

Create use cases, scope new features, identify issues, and drive bug fixes

Maintain strategic customer relationships and assist sales teams with technical assessments

Develop and document training materials, and provide technical training

Collaborate with customers and internal teams to define requirements for future products

Qualifications MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field

Experience in semiconductor fabrication or equivalent educational experience

Minimum 2 years of hands-on SEM review, SEM inspection, or TEM/FIB experience

Strong knowledge of semiconductor process flows and defect types

Understanding of electron optics and how electrons interact with a sample to produce SE, BSE, and VC signals

Experience in system-level troubleshooting, diagnostics, and reporting

Cleanroom experience and semiconductor device characterization

Familiarity with computer operating systems, networking, and analysis tools

Preferred

Skills:

Strong customer focus and ability to build collaborative relationships

Motivation to innovate and proactively deliver exceptional customer outcomes

Proven technical leadership and problem-solving skills

Experience with Advanced Packaging, Wafer Level Packaging, or C4.Excellent communication, teamwork, and project management skills

Ability to present technical content to diverse audiences

Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)Programming (Matlab, LabVIEW, Python, etc.)Minimum Qualifications BS with 2+ years industry experience, MS with relevant experience

Base Pay Range: $83,100.00 - $ Annually Primary

Location:

USA-OR-H…