Senior Field Support Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.

What You’ll DoLead installation, maintenance, and upgrade activities for KLA systems at customer sites

Assure training and certification of a team of engineers

Develop and drive a positive, collaborative work environment

Learn/ Model KLA business processes

Be a positive leader that develops team Coordinate rapid response to critical issues and customer escalations

Drive escalations and assure customer focused approach

Drive operational excellence through strong systems, documentation, and execution discipline

Develop and maintain strong internal and external relationships

Manage cost through effective resource deployment and install case oversight

Present business updates and performance insights to senior leadership

Represent Customer Operations in Product Life Cycle teams

Partner cross-functionally with engineering, customers, and leadership

Hire, coach, and develop a high-performing field support team

What You Bring3–5 years in a lead or supervisory role3–5 years supporting semiconductor capital equipment BS/AA degree or equivalent experience

Strong project management and organizational skills

Clear communication and confident presentation abilities

Customer-first mindset with strong interpersonal skills

Why KLAWork on cutting-edge semiconductor technology

High visibility with senior leadership and product teams

Real ownership driving customer success and operational impact

Minimum Qualifications Associate of Science degree or work relevant/related work experience of 3 years

About KLAWe provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards Base Pay Range: $81,300.00 - $ Annually
Primary

Location:

USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits…