Services Associate II - Wires; HYBRID

The Associate II, Payment Services (Wires) processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Primary Responsibilities:

• Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
• Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing, PNC f or foreign currency and checks, and Single Point (US Bank) for lockbox research
• Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review
• Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions
• Communicate with members and internal partners as appropriate to achieve positive and responsive customer service
• Respond to inquiries from internal associates assisting members regarding payment/deposits
• Assess member financial resources using the core system to complete transactions
• Adhere to appropriate levels of approval and limit requirement in evaluating transactions
• Research and resolve member, vendor and internal issues by adjusting processes as appropriate
• Perform testing for periodic system upgrades and enhancements
• Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods
• Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping

• Minimum Education: High School Diploma with some post-secondary education preferred
• Minimum one year experience in the financial industry, ideally in payment operations or back-office operation
• Experience handling sensitive information in a confidential manner
• Experience in reviewing and identifying suspicious/fraudulent activity is preferred
• Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction
• Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
• Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
• Certification/License: N/A

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship or transfer for this position