Loan Fulfillment Associate

The Loan Fulfillment Associate reviews, audits and processes loans efficiently and accurately while adhering to all lending policies and regulations and meeting established production goals.

Here’s what you can expect from the job and what you need to be successful:

• Process loan documents and associated supporting materials in alignment with Service Level Agreements (SLA) and/or funds loans, as assigned
• Answer vendor, member and dealer inquiries on products, process, and services, as needed
• Handle operational duties such as auditing and reporting as required
• Meet daily production goals as established for Associates.
• Identify instances of suspected fraud, escalating to more senior Loan Fulfillment Associates as appropriate

• Minimum one year experience in lending operations or two years’ experience in financial services role with exposure to consumer lending processes
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Strong analytical and problem solving skills; ability to autonomously organize, track and trend financial related data
• Ability to communicate clearly (verbal and written) with all levels within organization
• Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA is preferred
• Strong knowledge of Microsoft Office Suite
• Minimum Education: High School Diploma;
  Associate’s degree preferred

Hillsboro Corporate Office – Hillsboro, OR 97124

$21.51 to 25.75 hourly + annual bonus

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off:
  You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)