Level II AVT Technician

Overview

Our client is looking for a Level II AVT Technician for a 2-month contract in Hillsboro OR 97124. Our client is a multibillion‑dollar company that provides end‑to‑end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

2 Months

• 2+ years audio/visual experience.
• Complete knowledge of audio/video signal flow.
• Understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high‑level troubleshooting.
• May be required to travel between sites using a personal vehicle/company van.
• Able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.

• Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment.
• Daily updates in the database of record, both online and offline.
• Acting as point of contact for Level 1 technicians.
• Monitoring of online queues to assist customers with break/fix and meeting support requests.
• Engaging customers' requests for meeting support.
• Updating Extron and AMX firmware for preventative maintenance.
• Engage external vendors for RMA replacement.
• Escalating large, or out of scope, break/fix issues and workarounds to L3/L4.
• Assisting and coordinating L3/L4 with large deployment or renovation projects.

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.