Project Coordinator

Do you enjoy solving puzzles? Are you naturally curious? Do you thrive on helping solve people's problems? Are you interested in a career that combines your investigative and organizational skills with your ability to provide exceptional service? Are you ready to make a difference and assist the Planar team as we help shape the way people think about and use digital signage now and into the future?

If so, join us!

As a Project Coordinator you will play a critical role in the functioning of the Field Operations organization by providing support to the Professional Services team. The Project Coordinator is responsible for facilitating on-site services before, during, and after the visit. This includes reviewing Work Orders for accuracy, dispatching technicians, and generating RMA(s). The Project Coordinator will interact closely with Project Managers, as well as Field Technicians, ensuring on site service visits go as smoothly as possible.

Responsibilities also include gathering and checking important info before the installation, assisting your fellow Field Operations team members, and occasionally other tasks as assigned.

• Dispatch technicians in a logical way as requested by Project Managers (PMs) and others
• Fulfill part requests quickly while technicians are on site
• Request services to be invoiced after the project is complete
• Assist customers, PMs, or others to the best of your ability or direct them to the appropriate resource
• Confirm that information is accurate within Work Orders
• Provide supplemental material for installs such as Sales Orders, Bill of Materials, and more
• Use Field Service Lightening to interact with Planar team members, especially on the Chatter Feed
• Understand and utilize escalation paths within the organization, whether technical or customer relationship
• Participate in continuous improvement activities as requested. Provide input to ensure customer service processes are documented and procedures remain accurate and current
• Read, write, and understand English
• Maintain acceptable standards of office conduct
• Come to work demonstrating timely and regular attendance
• Handle stress effectively

• Project Managers
• Field Technicians
• RMA Support
• Technical Support
• Inside Sales

• Excellent interpersonal communication, time management, and decision-making skills are essential
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members professionally
• Apply critical thinking skills and natural curiosity to investigative and problem-solving process by extracting and analyzing relevant information from various systems and drawing accurate conclusions to resolve issues
• Demonstrated strong organizational skills with ability to multi-task in a fast paced environment
• Self-starter able to work effectively in a team environment
• Analyze and solve problems essential
• Actively participate in team development and team-oriented processes
• Physical ability to use computer hardware/software required

• 2+ years of prior relevant customer service experience required
• Associate's degree or equivalent experience desired
• Previous experience using a personal computer with a Windows operating system required
• Microsoft Office Suite and skills including ability to analyze data using Excel and report on it to various audiences
• ERP (Enterprise Resource System) experience preferred
• CRM (Customer Relation Management) system experience preferred
• Field Service Lighting and/or Salesforce experience preferred

• Office environment - Hybrid (in office work Tuesday, Wednesday and Thursday)
• M-F, 8-hour days
• Working with others in a team setting

• 75% employer-paid medical for employee. Family coverage also included.
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you're contributing 5% we match 4%. 100% vested immediately
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)