Product Group HW Governance Business Systems Analyst

Overview

Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to detail will contribute to our drive for results and relentless pursuit of quality, ensuring we meet our customers' needs with precision.

Join us and build on our legacy of innovation and collaboration as we deliver world-changing technology that improves the life of every person on the planet.

The Product Group Hardware Governance Systems Analyst role is the first point of contact for users with questions or issues regarding asset management processes and tools. The System Analyst will be part of the Hardware Governance and Support (HWGS) team within the Intel Products Lab Strategy Office. HWGS is responsible for the governance and support of the hardware lifecycle across all the Intel Product groups.

HWGS maintains asset management policies and processes, and designs/implements improvements to mitigate risk, drive efficiency and support long-term hardware initiatives.

• Provide 1st level support for users with questions related to Service Now (Intel Product s Pre-Production Hardware system of record) and inventory tracking business processes
• Troubleshoot and resolve application bugs escalated from users; partner with IT on required development work.
• Perform regular data updates to ensure asset management data integrity.
• Support user enhancement requests.
• Take part in system upgrade testing to ensure no impact to end users
• Document and deliver training to end users

• Passionate about providing excellent customer service
• Strong team player with a willingness to jump in and help wherever needed
• Detail oriented with the ability to manage multiple projects.
• Solid communication skills and an ability to work with customers across the globe.
• Strong analytical and logical problem-solving skills
• High tolerance for a dynamic work environment with rapidly changing priorities
• Ability to learn new processes and procedures quickly and train/coach others

Minimum Qualifications:

• Education
  :
  Associate degree in STEM or any related field
• Experience
  :
  Candidate must have Service Now experience;
  Excellent MS Office skills (Excel, Word, and PowerPoint);
  Experience in an IT or equivalent system or customer support role

Preferred Qualifications:

• Bachelor's Degree in STEM or any related field.
• Intel Product knowledge, including silicon and platform configurations
• Understanding of BOM data (SPEED)
• Experience with Access Governance System (AGS)
• Experience with Lab Management Portal (LaMP)
• Experience with Atlas
• Experience with BI Reporting

Interview tips are not provided in this description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs which include health, retirement, and vacation. Find information about the benefits of working at Intel.

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. Job posting details (such as work model, location or time type) are subject to change.

Primary

Location:

US, Oregon, Hillsboro. Additional Locations: US, Arizona, Phoenix; US, California, Folsom; US, California, Santa Clara.

The Silicon Engineering Group (SIG) is a worldwide organization focused on the development and integration of SOCs, Cores, and critical IPs from architecture to manufacturing readiness that power Intel s leadership products. This business group leverages an incomparable mix of experts with different backgrounds, cultures, perspectives, and experiences to unleash the most innovative, amazing, and exciting computing experiences.

Intel s core values are reflected in our commitment to diversity, integrity, and excellence. For more information, see the posting resources.