Rental Store Manager

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods;

we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too.

You are exceptionally motivated, have outstanding skills, and want your work to matter.

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Peterson Cat has a need for a Rental Store Manager at our Hillsboro, OR location.

The Rental Store Manager oversees day-to-day operations for an assigned Peterson CAT Rental Store (CRS) location to ensure maximum service delivery, technical accuracy, regulatory compliance, and alignment with company and manufacturer standards. This role leverages a strong understanding of the rental equipment industry to increase store revenue and ensure a positive experience for all internal and external customers.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Supervise store personnel and operations to ensure:
Maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers. Improvement opportunities are identified and acted upon. Adherence to company policies, legal and regulatory requirements, and ethical standards. A culture of collaboration and teamwork is maintained across departments and with all other internal and external stakeholders. Escalated issues are resolved decisively, promptly, and professionally. Maintain superior customer service principles;

follow up with customers to ensure their needs have been met; and intercede to solve problems and disputes. Maintain relationships with local 3rd party vendors to receive the value proposition that is best for Peterson. Write rental agreements, check on customer’s credit and insurance availability, accurately communicate equipment & attachment availability to internal and external customers, dispatch drivers, and contact vendors to set up transportation of equipment.

Maintain a record of all unfilled (lost) rental requests in rental software. Enter relevant customer activity in customer relationship management (CRM) system. Facilitate equipment sharing and distribution to maximize inventory utilization at all branch locations. Coordinate physical inventory processes and reconcile overages and shortages between branches. Manage and reconcile fuel expenses against sales of gasoline, diesel & liquified petroleum gas (LPG).

Monitor maintenance scheduling of store rental inventory and control maintenance costs. Monitor and coordinate store facility, equipment, and crane maintenance and inspections; ensure inspections are up to date. Oversee facility security. File police reports for missing/stolen location inventory.…