Sr. Mgr, Field Process

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Sep 9, 2026

Location:

Hillsboro, OR, US, 97006

Worker Category:
On-site

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

• Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Lead, coach, and develop a team of field process engineers and technical professionals supporting advanced semiconductor manufacturing and related technologies.
• Build a high-performance culture through mentoring, performance management, career development, and succession planning.
• Oversee escalation support for complex technical issues when standard troubleshooting procedures are insufficient.
• Partner with Engineering, Product Development, and Operations teams to drive continuous improvement, reliability, and service excellence.
• Ensure field teams maintain expertise on emerging technologies, product enhancements, and new process developments.
• Drive knowledge sharing, technical training, and best practice adoption across the field organization.
  
  Support customer installations, process optimization initiatives, and technical training programs as needed.

• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.
• 7 to 10 years etch experience preferred
• Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.
• Excellent…