Customer Engagement Applications Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction.

What You'll DoIn this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

As a Field Applications Engineer at KLA, you will serve as the trusted technical leader and primary interface between KLA and our customers, driving successful deployment, adoption, and competitive differentiation of KLA’s overlay metrology solutions. This role requires a self‑motivated engineer with strong technical depth, excellent communication skills, and the ability to lead complex customer engagements independently.

Serve as the primary technical interface between KLA and customer

Deliver applications support for KLA’s overlay metrology tools at customer fabrication facilities.

Lead customer engagements including product evaluations, new tool introductions, and drive competition.

Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.

Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support.

Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.

Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.

Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.

Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.

Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution

Desired Attributes Highly self‑motivated, accountable, and comfortable operating independently in a customer‑facing environment.

Strong verbal and written communication skills, with the ability to translate complex technical concepts to diverse audiences.

Demonstrated technical leadership, including the ability to lead customer engagements, mentor peers, and influence cross‑functional teams.

Proven problem‑solving skills and comfort working in fast‑paced semiconductor manufacturing environments.

Preferred…