Lead Customer Quality Engineer

Lead Customer Quality Engineer

Atlas Copco/Edwards Vacuum seeks a Lead Customer Quality Engineer who will ensure that the site's quality performance meets or exceeds the customer's requirements and the needs of the Edwards onsite team consistently. This role includes providing world‑class responsiveness, quality, cost and delivery to support Edwards’ semiconductor customers.

• Serve as primary point of contact and face of Edwards on all quality related issues for internal and external customers, driving quick resolution and mitigation.
• Train, coach and develop the team to carry out all responsibilities of their role in the Lead’s absence, ensuring redundancy within the team and adequate coverage.
• Drive the IKAT Global Quality Team, collaborating closely with all internal departments, to ensure investigations are thorough and resolve product/service quality issues raised by customers such as Material Quality Incidents (MQIs), Failure on Install (FOI) and Engineering Change Notices (ECNs).
• Own and drive all internal MQI alignment meetings, ensuring each site globally is supported, clearing roadblocks and helping mitigate delays on progress.
• Manage the ECN program, including tracking, ensuring ECN material is uploaded to the customer portal, white papers are followed-up on and completed, and own all internal and external ECN review meetings.
• Own monthly IKAT Global Quality Meetings with the customer, ensuring material presented is accurate and ready for presentation.
• Update customers timely regarding the status of quality issues or any requests.
• Serve as CMS technical support by helping resolve issues within the CMS system, training and coaching new users if needed, and identifying system improvements whenever possible.
• Participate in product quality planning and control process based on customer specifications and requirements to ensure the voice of customer quality shapes the process.
• Inform site management team regarding customer feedback and expectations on product quality.
• Prepare and update all Monthly/quarterly Quality Reports on site Material Quality Incidents (MQIs), Failure on Install (FOI), 8D Corrective Actions, and Engineering Change Notices (ECNs), and continuous improvement projects as required by customers.
• Train and guide internal stakeholders in identifying and developing problem‑solving methodologies to resolve customer‑identified quality issues.
• Assist in new product development activities to identify risk mitigation, capability assessment, and process control activities to prevent quality issues.
• Address customer quality issues in a timely manner to ensure customer satisfaction.
• Comply with all safety policies, rules and regulations.
• Maintain punctual, regular and predictable attendance; work collaboratively in a team environment with a spirit of cooperation.
• Effectively communicate with individuals at all levels internally and externally.
• Seek out opportunities for continuous improvement.
• Respectively take direction from manager; other duties as assigned.

• Bachelor's Degree in Science/Technical Discipline preferred, not required.

• 5 years of experience using quality tools (documentation support, root cause analysis, 8D, process auditing, product inspection, process analysis, continuous improvement) in an ISO 9001:2015 environment.

• Strong communication skills both verbal and written.
• Ability to remain calm in high‑stress situations and maintain professionalism.
• Edwards product family familiarity and ability to speak/understand technical terminology.
• Ability to lead and develop a high‑performance team ensuring a sound work/life balance for directs.
• Knowledge and recent experience in customer relationship management, process auditing, compiling/analyzing/reporting performance data, leading process improvement initiatives, facilitating the completion/close‑out of 8D CAPAs.
• ASQ Certified Quality Engineer (CQE) or Quality Auditor (CQA) preferred, not required.
• Self‑directed, experienced leader with excellent communication and customer service skills.

• Culture of trust and accountability.
• Lifelong learning…