Water System Service Technician​/Plumbing Trainee

Overview

Mr. Rooter Plumbing turns "no industry experience" into a noble, long-term career

Performance pay with full benefits. $80,000 a year and up is a reasonable expectation. See more at the bottom of the listing.

Would you prefer a career where you go home each night knowing that your work restored another person’s quality of life?

If we asked your old coach to describe you would they say, “most hustle on the team?” Would you like to be paid for that work ethic and the measurable results that you control instead of your number of years on the job or who you know?

Are you a courteous professional who would relish partnering with your colleagues in the office and in the field to add another customer comment like this to the team’s collection of 3,000 five-star reviews?

Mr. Rooter Plumbing of Portland & Vancouver protects the health of our community through the most professional resolution of water and wastewater system problems. Every team member plays an expert role. 80% of our team had no plumbing industry experience before they joined us. If you bring high character and ambition we will welcome you into a noble, long-term career and coach you to become an industry expert.

What Mr. Rooter Plumbing expects of the Service Professional

The role of the Service Professional is to diagnose and correct plumbing, drain, and sewer problems and to deliver an outstanding customer experience. Service Professionals use their Mr. Rooter vehicle to independently visit several customers daily throughout the greater Portland and Vancouver metropolitan area as assigned by the Dispatcher. Primary responsibilities include:

• Follow the Mr. Rooter system to earn trust, diagnose residential plumbing and drain problems, and present multiple options with up-front pricing for customer approval before starting any work.
• Perform the repair work with excellence using hand tools, fiber optic inspection cameras, electric drain cleaning machines, high-pressure drain cleaning machines, and occasionally a jack hammer as taught during on-the-job training.
• Collaborate with Mr. Rooter Journeyman Plumbers and assist them when a diagnosis of a customer’s water system problem reveals the need for a licensed plumber. Remain current on plumbing code through in-house continuing education.
• Embrace a technology-based, data-rich way of work. The one tool used on every job is a networked iPad for customer presentations and for data collection to support self-evaluation and performance coaching.
• Achieve or exceed productivity targets while delivering outstanding customer service

The ideal candidate brings these attributes and experiences:

• Exemplifies the courteous, professional attributes of the Mr. Rooter brand in every personal interaction. People trust Mr. Rooter Plumbing to help them in their homes during a time of vulnerability and need. We respect and serve all customers with an aim to restore their quality of life, whether their home is a new mansion or an aging trailer. Every job is followed by a customer satisfaction survey, linked to the Service Professional.
• Knows how to be polished and is willing to get dirty. During a single customer visit the Service Professional may deliver an iPad presentation to a couple in their living room, crawl under the house to inspect pipes, and open a sewer cleanout as an access point for a 4,000 psi drain cleaning machine.
• Possesses the confidence to work alone and the humility to win as a team. Service Professionals tackle most jobs solo and self-manage their pace of work. They also stay in constant communication with the Dispatchers, fellow Service Professionals, and Field Supervisor via text and phone, adjusting together as the day unfolds to ensure all customers are served.

How Mr. Rooter Plumbing supports the Service Professional

The Service Professional will join a supportive team with a Field Supervisor who has served ter for 6 years and an Operations Manager with 18 years at our company. Both are accessible instantly with a phone or video call from the jobsite. In addition to supportive management Mr. Rooter provides the tools and equipment required to succeed:

• Vast potential market and a service that…