Field Service Engineer

Introduction

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world's leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system. This is a Night Shift position, compressed work week.

Candidate must be flexible to work all 4 shifts.

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
• Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
• Assists customers in the receipt, installation, and testing of company equipment.
• Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
• May provide service education to customer's service and operations staff.
• Ensures that parts are available and as specified for service requirements.
• Maintains appropriate tools are on hand and as required.
• Travels as required for the purposes of performing service activities at customer sites or back filling for other Cymer Field Service Engineers.
• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer's procedures and with supervisor's approval.
• Uses company technical documentation and provides feedback for improvement.
• Performs other duties as assigned.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R.
* 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

High School education or equivalent. Some college education preferred or similar Military / vocational experiences.

• Minimum of three (3) years of field service engineering experience required or relevant work related experience is required.
• Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
• Laser and vacuum experience preferred.
• Has led one installation or significantly contributed to the successful installation of products at multiple sites.
• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
• Ability to collect, translate, and analyze data.
• Intermediate level of technical knowledge of electronics.
• Excellent customer service skills, with a solid foundation in and an…