Office Specialist Bilingual not required English​/Spanish

Staff Support (Office Specialist
2) Bilingual Preferred Not Required English/Spanish

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

The mission of Oregon's Child Welfare Program is to ensure every child and family is empowered to live a safe, stable and healthy life. We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. Child Welfare focuses on keeping families together whenever it is safe to do so.

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we'd love to hear from you!

Summary of Duties

As a Support Staff, you will:

• Provide clerical and administrative support to caseworkers and unit supervisors across the Child Welfare agency.
• Process payments, forms, letters, and other documentation accurately and in a timely manner.
• Ensure compliance with ODHS policies, procedures, and documentation requirements.
• Maintain and process records and paperwork to support services provided to clients and consumers.
• Perform a variety of general office and administrative tasks to support District staff and daily operations.
• Help ensure compliance with state and federal laws and regulations to maintain funding for District programs.

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Front Desk Reception
  
  Experience:
  
  Demonstrated experience in front desk reception, with strong organizational skills, consistency, and exceptional attention to detail.
• Experience explaining program or service rules, regulations, and procedures clearly and accurately.
• Strong time-management skills and the ability to prioritize tasks and meet deadlines.
• Proficient in Microsoft Office Suite and other agency-specific software for scheduling, data entry, documentation, and internal communication, supporting smooth office operations and client service delivery.
• Ability to identify problems and solutions using a trauma-informed and culturally responsive lens that considers individuals' experiences, identities, and contexts.
• Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! A cover letter is required.

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the…