Site Automation Lead

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world‑class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high‑speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high‑performance system operation.

Unique opportunity: Pre‑launch, take part in site deployment, from bring‑up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements: Open availability from mid‑January through mid‑June, with a standardized production schedule in place by summer 2026.

• Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems.
• Perform Tier‑1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post‑mortems.

Support maintenance by documenting issues clearly and handing off higher‑complexity work.

• Act as the on‑call technical and operational escalation point for partner teams.
• Make real‑time decisions that balance system uptime, safety, and production needs.
• Track and report reliability metrics to contribute toward achieving uptime goals.
• Ensure a safe operating environment through routine audits and adherence to procedures.
• Own scheduling, team coordination, site preparedness, and operator skill development.
• Maintain and update operational documentation for production processes and human‑machine interaction.
• Accountable for weekly ticket management and reporting of site performance.

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
• Participate in structured testing, validation, and rollout of new features and hardware.
• Contribute to root‑cause investigations and provide actionable feedback to engineering.
• Help refine operating procedures and support continuous improvement initiatives.
• Provide steady, high‑confidence technical support to onsite partner operators.

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

• Strong mechanical/electrical aptitude and comfort working hands‑on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail‑oriented decision‑maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting.
• Reliable, self‑motivated, and able to operate with a high degree of ownership.
• Flexible schedule — preference for candidates with open availability.

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
• Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
• Experience supporting deployments, pilots, commissioning, or on‑call rotations.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

• Early‑stage exposure to a fast‑scaling robotics company.
• Salary + equity in a mission‑driven organization.
• Full medical, dental, vision, and 401(k) benefits.
• The salary range for this position is $60,000 – $65,000 plus stock and benefits. Pay within the range is based on candidate experience, job‑specific skills, education, and work location.
• A supportive, high‑ownership operational culture.
• Opportunities to work closely with engineering and help shape a live automation system.

As set forth in Fulfil Solutions’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.