Part Time Sr. Customer Assistance Representative - North Brunswick NJ

Part Time Sr. Customer Assistance Representative - North Brunswick NJ

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The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

This is a part‑time position.

1898 U.S. Rte 1, North Brunswick Township, NJ 08902

Candidates must be willing to work one of the two schedules below:

• Monday 7:00 AM–6:00 PM
• Friday 1:30 PM–6:30 PM
• Saturday 8:30 AM–1:30 PM
• Sunday 8:30 AM–12:30 PM

• Monday 7:00 AM–12:00 PM
• Friday 7:30 AM–6:30 PM
• Saturday 8:30 AM–1:30 PM
• Sunday 8:30 AM–12:30 PM

• Paid Time Off
• Employee discounts on car rentals, car purchases and more!
• 401(k) retirement plan with company match and profit sharing
• Compensation: $17.50 per hour

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Manage outgoing calls for callback management, A/Rs, and miscellaneous tasks as assigned.
• Provide high‑level customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly, timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of a rental upon return.
• Process returns, check‑ins, and exit kiosk transactions.
• Effectively market the company while picking up and/or dropping off customers safely and courteously.
• Understand and communicate rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and other equipment.
• Notify Management of any known vehicle problems and required maintenance.
• Clean vehicle interior and exterior by hand or using washing equipment as needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

• Must be at least 18 years old.
• Must have at least 2 years of customer service experience OR 2 years of college experience.
• Valid, unrestricted US driver’s license.
• Authorized to work in the United States; no employer sponsorship required now or in the future.
• Available to work one of the two listed schedules.
• Must live within a reasonable commute (no more than 1 hour) to the location.
• Fluency in reading, writing, and speaking English.

Equal Opportunity Employer/Disability/Veterans

First‑time drivers or individuals under age 21 must complete the mandatory Graduated Driver License (GDL) program requirements.