ADC Store Associate

ADC Associate

Goodwill Industries of Greater New York and Northern New Jersey

Department: Retail

Reports To: District or Regional Manager;
Task Supervisor:
Site Key Holder

Position Type: FLSA - Non-Exempt

Supervising Staff: NO

General

Purpose:

The ADC Associate is responsible for all functions of donation acceptance and processing, ensuring efficient rough sorting by category. The ADC Associate acts as a “Goodwill Ambassador,” role‑modeling Goodwill’s mission in all interactions to create a positive donor‑centric experience.

• Maintain a friendly customer‑service attitude.
• Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods.
• Maintain production room SOPs for receiving, storing, and transporting donations to designated stores.
• Execute efficient donation processing, performing rough sorting by category (e.g., textiles, housewares, shoes).
• Track and communicate daily cage count productivity to Key Holder.
• Support, understand, and adhere to Goodwill NYNJ safety and IDC protocols, reporting issues to line manager.
• Partner with Key Holder to replenish equipment and fulfill store requests.
• Engage donors by providing best‑in‑class customer experience.
• Share Goodwill NYNJ mission, provide donation receipt, and show appreciation for donations.

• Greet customers and donors within 30 seconds of entry with a friendly, positive attitude.
• Offer receipts for donations and educate customers about applicable literature.
• Maintain the inside‑outside of the donation area neat, clean, and organized.
• Thank donors and invite them to return.
• Facilitate contactless donation process by ensuring blue bins/cages are set up inside the donation area.
• Follow safe handling policy for donated products upon receipt.
• Separate sellable donations of textiles, housewares, and other categories.
• Maintain donor count on tracking tool.
• Prepare cages/bins of rough sorted goods for transport to designated stores.
• Activities may change to meet business needs with management approval.

• 1 year of retail or customer service experience preferred.
• Previous stock experience required.
• High school diploma, equivalent, or combination of education/experience required.

• Build lasting relationships with customers and colleagues.
• Adapt and engage with different customers.
• Strong communication skills with customers, sales leadership team, and colleagues.
• Collaborate effectively within a team.
• Receive feedback and act appropriately.
• Attention to detail and accuracy.
• Work a flexible schedule based on business needs, including evenings, weekends, and holidays (10‑6, Monday‑Sunday, flexible days).
• Handle multiple tasks in a fast‑paced, deadline‑oriented environment.

37.5 hours per week; 10‑6, Monday‑Sunday; flexible days, no set schedule.