Installation Technician - Hillsborough NH

Overview

Installation Technician - Hillsborough NH

Address: 4 Intervale Drive, Hillsborough, NH 03244, USA

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO:
Service Manager
EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive repair and maintenance services for customers, including but not limited to:
  Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
• Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position, including: taking and passing LMS training, safe equipment operation training, becoming licensed as a State Vehicle Inspector (state-specific), earning T.I.A basic automotive tire service (BATS) certification and T.I.A. advanced TPMS certification, ASE certifications in G1, A4 and A5, and delivering the 5-for-5 process to educate customers about their vehicle’s condition. Attends meetings and training sessions as needed (typically several times per year).

• Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions.
• Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service.
• Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles.
• Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment.
• Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
• Participates in daily and weekly shop maintenance programs as designated by Service Management.
• Complies with established safety and loss prevention programs including protective eyewear.

• Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
• Reviews and authorizes time worked and attendance records in DAYFORCE daily and weekly.
• Complies with VIP’s culture and service standards and participates actively in team meetings.
• Works with the Service Manager to ensure shop equipment safe operation standards are met.
• Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste.

• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
• Maintains a clean service department throughout the business day.
• Any facility or equipment issues should be entered into the facility or equipment database.

• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.