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Clinical Support Technician II 1st Floor Family Medicine Unit - Hillsborough

Job in Hillsborough, Orange County, North Carolina, 27278, USA
Listing for: UNC Health
Full Time position
Listed on 2026-01-17
Job specializations:
  • Healthcare
    Healthcare Nursing, Patient Care Technician
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Clinical Support Technician II (Days) - 1st Floor Family Medicine Unit - Hillsborough

Description

This is a 36 hours per week position; working 12 hour Day shifts (7am-7:30pm) with weekend and holiday rotation.

UNC Health Care Hillsborough Campus is a community hospital which is an extension of UNC Medical Center focusing on many of our elective surgical programs. The 163‑bed facility combines a community hospital culture with the innovative procedures and care for which the UNC Medical Center is known. The Hillsborough Hospital has achieved accreditation by The Joint Commission's disease specific program for their Total Hip and Knee Replacement service.

This accreditation is the result of many years of work by the inter‑professional team caring for these patients. The Hillsborough Hospital was also designated Dementia Friendly in 2019. The Dementia Friendly Hospital Initiative (DFHI) aims to achieve high‑quality, individualized, patient‑centered care for patients with dementia. Hillsborough Campus is located at 460 Waterstone Drive, Hillsborough, NC and offers State benefits and free parking for employees.

The 1st Floor Medicine Unit is a 20‑bed Inpatient Unit at the Hillsborough Campus has inpatient beds to care for a varied patient population to include predominantly family medicine patients, but also observation, extended recovery from PACU, and other medical‑surgical patients. As part of the team, you will help in assisting the team to facilitate admissions, treatments, transfer and discharge of patients.

The Clinical Support Technician I (CSTI) will function in a dual role working both as a Nursing Assistant I and as a Health Unit Coordinator.

This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a week long orientation (Monday through Friday, 7:30am-5:00pm) which is offered every two weeks.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment.

Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities
  • Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
  • Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
  • Provide administrative and clerical support including PI audits and data entry.
  • Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re‑stock supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
  • Provide direct personal care to patients…
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