Inside Sales Representative

Department: Team Sales

Reports to: Sales Manager

Shift: 12:00 p.m. to 8:30 p.m.

For the first 90 days, this position requires working in the office full-time (40 hours per week). After successfully meeting performance goals, this role will transition to a hybrid schedule, with one required day in the office per week (currently Wednesdays). Our corporate office is located in Hillsborough, NC.

Support our team business for all sports within Sports Endeavors. This division will lead our goal to be the #1 uniform supplier in the U.S. Focus on growing sales on the front line for team emails and phones, by up-selling, following-up on quotes, and orders by providing world class legendary service to our team customer.

The Inside Sales Representative will grow partnerships across multiple sports including soccer, baseball, volleyball, and other sports by fielding inbound contacts and sales opportunities in a call center environment. You must be comfortable working in an office environment daily, making/taking dozens of calls and emails per day, generating price quotes, overcoming objections, qualifying prospects, closing sales, and following up on all active accounts to ensure legendary customer service.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.

• Grow team sales by supporting front line phones and emails.
• Quoting
• Guiding customers into a legendary experience
• Up-selling
• Quote Follow Up resulting in Increased Conversion
• Accurate placement of orders in CRM system
• Customer Support:
  Front line team (soccer and multi-sport) phone and email support
• Provides accurate information regarding team products, orders placed, package tracking, shipping, and other assistance to help meet and exceed customers' needs.
• Maintains strong professional relationships with customer base and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes positive recommendations for resolution.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet personal/customer service team sales targets and call handling quotas.

• High School Diploma, GED or equivalent required. Bachelor's degree preferred.
• Intermediate computer skills required. Must be proficient in all Microsoft Office products including but not limited to Excel, Word, Outlook & PowerPoint.
• Customer Service:
  Customer orientation and the ability to adapt and respond to different personalities positively is essential.
• Communication
  
  Skills:
  
  A big part of sales and customer service is communication. You will need to be a good listener and speaker, to help customers and employees understand your direction and recommendations and to maintain positive business relationships to ensure future sales.
• Entry level sales experience a plus.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to work a varying work schedule including evenings and weekends.
• Proven customer support experience in a high-volume environment with a track record of overachieving quotas.
• Analytical
  
  Skills:
  
  Ability to take the sales numbers and analyze them to find weaknesses in the system, cost‑saving opportunities, and redundancies. Good analytical skills will help you set proper goals and accurately quote customers.

We offer Medical, Dental, & Vision plans, Company-Matching 401K options, Team Member Merchandise Discounts, Athletic Club Membership Discounts, and More!

A family‑owned company since 1984, Sports Endeavors is made up of players, coaches, and passionate fans. Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport.

Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, Inc. is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.