Customer Service Advisor

Customer Care Advisor | Customer Service Advisor Manchester | Hybrid Working (3 days working from office) A growing and highly regarded organisation is seeking a Customer Care Advisor to join its customer experience team. This opportunity is ideal for a customer service professional who enjoys building relationships, resolving enquiries and delivering exceptional customer experiences. The successful candidate will become a trusted point of contact for customers, providing support, guidance and solutions across a variety of service related enquiries.

The position offers long term career development within a professional environment that places customer satisfaction, service quality and employee development at the centre of its success. The Opportunity The Customer Care Advisor will play a key role in delivering an outstanding customer experience through telephone, email and digital communication channels. Working collaboratively with customers and colleagues across the business, you will manage enquiries, provide guidance, resolve issues and build long lasting relationships through exceptional service delivery.

This is an excellent opportunity for an experienced Customer Service Advisor, Customer Support Advisor, Client Services Executive, Customer Experience Advisor or Contact Centre professional seeking career progression within a customer focused organisation

Key Responsibilities Deliver exceptional customer service across all customer interactions. Handle customer enquiries via telephone, email and written correspondence. Resolve customer issues effectively with a focus on first contact resolution. Build strong professional relationships through proactive communication and support. Work closely with internal departments to ensure a seamless customer journey. Maintain accurate customer records and administrative processes. Respond to customer queries in a timely and professional manner.

Support continuous improvement initiatives and service excellence standards. Manage multiple priorities whilst maintaining exceptional attention to detail. The successful candidate will be able to demonstrate:
Excellent communication skills, both written and verbal. Strong relationship building abilities. A positive and professional approach to customer service. Resilience and the ability to remain calm under pressure. Exceptional organisational skills and attention to detail. The ability to manage multiple tasks effectively. A genuine passion for delivering outstanding customer experience Career Development and Progression This organisation is committed to investing in its people and providing genuine opportunities for long term career development.

Employees benefit from structured training, ongoing personal development and clearly defined progression pathways designed to help individuals achieve their professional ambitions. Additional support is available for those pursuing professional qualifications, including financial assistance and up to six days paid study leave each year. Benefits The successful candidate will enjoy a comprehensive benefits package designed to support wellbeing, reward commitment and create an exceptional employee experience.

24 days annual leave plus Bank Holidays, increasing with length of service. Your birthday off every year. Financial support towards professional qualifications. Up to six days paid study leave. Ongoing training and personal development. Clear career progression opportunities. Company social events, incentives and recognition programmes. Casual dress policy. Long service awards. Enhanced maternity and paternity benefits. Access to mental health support services and trained mental health first aiders.

Personal accident insurance cover. Complimentary fresh fruit delivered twice each week. An award winning workplace culture recognised through Great Place to Work certification.