Automotive Service Advisor Nissan

Overview

Empire Automotive Group:
Nissan of Hillside, NJ is seeking a knowledgeable, customer-focused Automotive Service Advisor to join our high-performing team. As the key link between customers and service technicians, you’ll provide expert guidance on vehicle maintenance and repairs, ensuring every interaction is smooth, transparent, and efficient. Your mechanical expertise and industry insight will help you build trust, communicate clearly, and deliver the exceptional service experience our customers expect.

$85,000.00/yr - $/yr

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product ins and outs; eager to improve
• Professional, well-groomed personal appearance
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have a strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• You have strong computer and multitasking skills.

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility and strive to redefine industry standards with respect, transparency, and integrity.

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Retail Motor Vehicles