Manufacturing Account Representative

Seeking an experienced, organized, and highly professional Manufacturing Account Representative to manage and support relationships with customers.

The Manufacturing Account Representative serves as a key link between the company and its clients, ensuring customer orders, production requirements, delivery expectations, billing matters, and day-to-day service needs are communicated accurately and handled efficiently.

The ideal candidate is an excellent communicator who understands the fast-paced nature of a manufacturing environment and is comfortable working directly with customers and internal production, operations, shipping, and accounting teams.

This position requires someone who is equally comfortable working with people, products, orders, and numbers
. Strong organizational skills, attention to detail, follow-through, and the ability to build long‑term customer relationships are essential.

Candidates should have a minimum of 3 years of experience in manufacturing, warehousing, distribution, customer service, account management, sales support, or a closely related environment.

• Serve as a primary point of contact between the company and assigned customer accounts
  .
• Develop and maintain strong, professional, long-term relationships with customers.
• Respond promptly and professionally to customer emails, telephone calls, questions, requests, and concerns.
• Communicate with customers regarding orders, product requirements, production status, delivery expectations, invoices, and other account matters.
• Follow up consistently on open customer requests and ensure issues are addressed in a timely manner.
• Understand each customer's requirements, expectations, products, and account history.
• Identify potential problems early and coordinate with the appropriate company department to develop a solution.
• Maintain a high level of professionalism, confidentiality, accuracy, and customer service.

• Receive and review customer orders and requests to ensure information is complete and accurate.
• Enter, update, track, and maintain customer order information.
• Coordinate with the company's production and operations teams regarding customer specifications, production schedules, order priorities, and completion dates.
• Monitor customer order progress and communicate important updates or changes to customers.
• Work with production personnel to help resolve questions regarding customer specifications or order requirements.
• Coordinate with shipping and warehouse personnel regarding completed orders, delivery schedules, and customer requirements.
• Communicate delays, changes, shortages, or other issues to customers promptly and professionally.
• Maintain accurate documentation relating to customer orders and account activity.

• Investigate customer questions and concerns regarding orders, products, quantities, deliveries, pricing, invoices, or other service issues.
• Coordinate internally to determine the cause of problems and help develop appropriate solutions.
• Maintain communication with the customer until the issue has been resolved.
• Document customer concerns and resolutions when appropriate.
• Help prevent recurring problems by communicating customer feedback to management and the appropriate departments.
• Maintain a professional and solution-oriented approach when handling difficult or time-sensitive customer situations.

• Review customer invoices and supporting documentation for accuracy when required.
• Assist customers with routine invoice and billing questions.
• Work closely with the company's accounting department to research billing discrepancies, credits, payments, and account issues.
• Maintain a working understanding of Accounts Receivable (A/R) and Accounts Payable (A/P) concepts.
• Assist with Accounts Receivable follow-up and communicate professionally with customers regarding outstanding invoices or required documentation when assigned.
• Maintain accurate customer account information and records.
• Assist with account reconciliation and research discrepancies when necessary.
• Experience with Quick Books is strongly preferred.

• Use Microsoft Excel to maintain customer, order, production, billing, and account information.
• Create and maintain spreadsheets, trackers, reports, and customer records.
• Use Excel functions including sorting, filtering, basic…