T2 Helpdesk Engineer
Listed on 2025-12-25
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
About Clicrite:
Founded by high-level engineers, we reshape IT support for small and medium businesses. We move beyond the usual corporate playbook. Our culture is hands‑on, collaborative, and built on real problem‑solving. At Clicrite, your ideas and contributions matter. You have a voice in shaping not only your career but also our shared future.
Our Core Values:- Bring positive energy to every interaction
- Communicate honestly and directly
- Foster mutually beneficial relationships
- Keep the end user in mind
- Take initiative and fill gaps without excuses
As an T2 Helpdesk Engineer, you're more than just a technical expert. You're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.
Responsibilities:- Monitor service tickets and respond promptly and appropriately.
- Provide advanced technical support remotely and provide onsite support as needed.
- Maintain and support clients' server and network environment.
- Document all communication and steps taken in the service ticket for future reference.
Qualifications:
- MSP
Experience:
At least three years of T2 experience within an MSP. - Technical
Skills:
Proficiency in server, firewall, and network troubleshooting (Hyper‑V, Sonic Wall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles. - Additional
Skills:
Exceptional time management, communication, and client relationship skills. Experience with PSA/Ticketing systems and a knack for learning and adapting quickly.
Skills:
- Certifications:
A+ required;
Network+, Security+, or Microsoft certifications desirable. - Software Proficiency:
Familiarity with Connect Wise Manage, Ninja RMM, and documentation platforms.
Salary: $85,000-$100,000 a year depending on experience
Full-time, permanent position
Schedule:
Monday to Friday, 9 AM to 6 PM Eastern
In-office position in Hillside, NJ
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