Help Desk Support

Date Posted: 10/13/2026

Location:

Hillside School District

• -High School Diploma required
• -College degree, school certification preferred
• -Knowledge of computer systems, including hardware, software and networking required
• -Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary
• -CompTIA A+ certification required
• -CompTIA Network+ certification required (equivalent CCNA, MCP, etc)

• -Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy
• -Minimum of five years experience with on-premise and remote help desk support experience
• -Minimum of three years experience with Windows Active Directory
• -Minimum of three years computer networking experience
• -Minimum of five years Windows 10/11 experience
• -Assists in maintaining accurate records for inventory and repair/maintenance work
• -Works with vendors in the repair and maintenance of equipment
• -Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users
• -Ability to work on multiple projects and meet deadlines
• -Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
• -Provides training to end users on all hardware/software systems and related technology equipment
• -Ability to work independently with minimal supervision and prioritize tasks

Full-time

$60,000 - $70,040 based on education level and experience

Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program

Equal Opportunity/Affirmative Action Employer