Service Ambassador; CVG

Address 3087 Terminal Drive, Hebron, KY, 41048, US

Compensation $20.50/hour

Industry Travel leisure and tourism

Description

CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador
, you'll deliver top notch service for CLEAR members and travelers-greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You'll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals.

• Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, way finding, answering questions, and creating memorable interactions.
• Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.
• Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.
• Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.
• Educate & Inform: Share information about CLEAR benefits and services.
• Operate Safely & Compliantly: Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

• Service Mindset: Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.
• Clear Communication: Friendly, professional, and able to tailor your approach to each traveler.
• Problem Solver: Steady under pressure; you anticipate needs, remove friction, and escal ate issues appropriately.
• Team Player: Collaborative, coachable, and eager to contribute to shared goals.
• Tech Comfortable: Confident using mobile devices and company systems.

• 18 years of age or older; high school diploma or GED.
• 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc)
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (Per Sec) SF-85 screening, depending on your work assignment.

• Benefits package available for eligible employees. (Details vary by location and role type.)