Field Service Engineer - Industrial Digital Printing Systems

Fluid Color is a leading provider of industrial digital inkjet solutions, delivering innovative technologies that help manufacturers improve print quality, production efficiency, and operational performance. Our expertise includes digital printing systems, color management, ink delivery solutions, and advanced automation technologies serving customers across North America.

As we continue to expand, we are seeking a skilled, customer-focused Field Service Engineer to join our team and support the installation, maintenance, and optimization of our industrial digital printing systems.

The Field Service Engineer - Industrial Digital Printing Systems is responsible for installing, troubleshooting, repairing, and maintaining industrial digital inkjet equipment at customer sites. This position requires a technically strong professional with experience in mechanical, electrical, software, and industrial automation systems who thrives in a hands-on, customer-facing environment.

The successful candidate will play a critical role in ensuring maximum equipment uptime, customer satisfaction, and successful implementation of Fluid Color's technology solutions.

• Install, commission, and validate industrial digital printing systems and related equipment.
• Troubleshoot and repair electrical, mechanical, pneumatic, fluid handling, and software-related issues.
• Perform preventative maintenance and system optimization services.
• Diagnose print quality issues and implement corrective actions.
• Provide both on-site and remote technical support to customers.
• Train customer operators and maintenance personnel on equipment operation, maintenance, and best practices.
• Read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Document service visits, maintenance activities, and corrective actions using company service reporting systems.
• Collaborate with engineering, product development, and sales teams to identify product improvements and customer needs.
• Manage service parts inventory and maintain company-provided tools and equipment.
• Respond to customer service requests in a professional and timely manner.
• Travel throughout North America for installations, maintenance, and emergency service support.

• Associate degree, technical certification, or equivalent experience in electrical engineering technology, mechatronics, automation, industrial maintenance, or a related field.
• Minimum of 3 years of experience servicing industrial equipment.
• Strong knowledge of:
• Electrical systems
• Sensors and motion systems
• Pneumatics and fluid systems
• Ability to read and understand electrical schematics and mechanical drawings.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and technical reporting tools.
• Valid driver's license and ability to obtain a passport.
• Ability to travel 50%-75% of the time.

• Experience with industrial inkjet printing systems, digital presses, packaging equipment, or converting equipment.
• Knowledge of printheads, ink delivery systems, UV curing systems, and color management.
• Experience with PLCs, HMIs, servo systems, and industrial automation.
• Familiarity with Ethernet/IP, Modbus, and industrial communication protocols.
• Experience with remote diagnostics and software configuration.
• Bachelor's degree in engineering, engineering technology, or a related discipline.

• Ability to lift and carry up to 50 pounds.
• Ability to stand, kneel, bend, climb ladders, and work around industrial equipment.
• Ability to work in manufacturing and production environments.
• Ability to travel by automobile and commercial airline.
• Competitive salary…