HR Generalist-DC Operations

Hebron, Kentucky, United States of America Corporate R107005 Posted 04/09/2026

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite.

In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change.

If you're ready for it, we want you to join our team.

The Human Resources ("HR") Generalist position will primarily focus on providing support onsite to our Warehouse/Distribution center team and will also support HR Operations. This role will also work closely with the onsite HR Business Partner on employee relations issues, performance management, coaching, counseling, team member development, and retention. The HR Generalist will also be able to partner more broadly with the HR department on other assigned duties and projects.

• Investigate, document and resolve employee complaints/grievances. Investigations can include, but not limited to peer, supervisor complaints, sexual harassment, discrimination, etc.;
• Assists in handling employee Federal, State and company leave of absence, including discussions with employees, processing of leave of absence paperwork, tracking and collection of benefits premium payments, and communication verbally and written with employees on leave;
• Provides advice, assistance and follow-up on company policies, procedures, and documentation;
• Coordinates the resolution of specific policy-related and procedural problems and inquiries;
• Supports in performance management, working closely with department managers and supervisors to support our Pay for Performance journey at iHerb;
• Reviews, edits and approves team member written warnings, coaching plans, and performance snapshots prior to being issued to team members;
• Makes recommendations to management regarding separation of employment for specific employees;
• Holds clear and persuasive conversations providing specific benefits, State and Federal information to employees;
• Responds to unemployment claims, if needed, verbally and written in a timely manner;
• Provides support to other HR teams in recruitment, engagement, benefits, wellness, recognition and communication.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

• Fluent in English and Bilingual in Spanish preferred;
• Knowledge of FMLA, CFRA, PDL, USERRA, ADA, and Worker’s Compensation Laws, both Federal and for the State of California;
• Hands-on experience with processing documentation, interactive process discussions, managing records;
• Knowledge of multiple human resource disciplines and knowledge of Federal and State employment and benefit laws;
• Strong interpersonal and communication skills. Ability to analyze data and provide recommendations;
• Visibility requires maintaining a professional appearance and providing a positive company image to the public;
• Uses logic and…