Order Management Coordinator

• Location 3380 Langley Dr.,Hebron, KY, 41048,United States
• Base Pay $21.63 - $26.44 / Hour
• Employee Type Non Exempt
• Required Degree NONE
• Manage Others No

Galerie is a leading provider of innovative candy and gift products, offering seasonal and everyday merchandise to major retailers across the country. Our team works collaboratively to bring creative products to market while maintaining strong customer relationships and efficient operations.

We are seeking a detail-oriented and organized Order Management Coordinator to join our Sales team in Hebron, Kentucky.

The Order Management Coordinator plays an important role in ensuring customer orders are processed accurately, inventory information remains current, and products move efficiently through our order fulfillment process.

This position works closely with inter departments, including, but not limited to:
Sales, IT, Operations and Supply Chain to manage electronic and manual customer orders, maintain accurate system information, identify discrepancies, and support timely order fulfillment.

The ideal candidate is highly organized, comfortable working with detailed information, and capable of managing multiple priorities in a fast-paced, seasonal consumer products environment.

• Process, monitor, and maintain customer orders received through Electronic Data Interchange (EDI) systems.
• Enter and manage orders received manually through email and other customer communications.
• Review customer orders for accuracy, including product information, quantities, pricing, shipping requirements, and delivery dates.
• Identify, research, and resolve order-processing errors, discrepancies, and system issues.
• Monitor open orders and coordinate with internal departments to ensure timely processing and fulfillment.

• Maintain and update customer bookings and forecasts based on incoming orders and changes in demand.
• Monitor order activity and inventory availability to identify potential shortages, overages, or fulfillment concerns.
• Research inventory discrepancies and coordinate corrective actions with appropriate departments.
• Support inventory reporting and maintain accurate order and product information within company systems.

• Maintain customer information, product pricing tables, and related records within the company's order management system.
• Verify that customer pricing and product information are accurate and updated before orders are processed.
• Identify and resolve system errors that could delay order processing or impact customer deliveries.

• Assist with tracking production work orders and incoming international shipments.
• Coordinate with Sales, Operations, Logistics, and Supply Chain to monitor product availability and delivery timelines.
• Communicate order changes, inventory concerns, and time-sensitive issues to appropriate departments.
• Prepare reports, maintain documentation, and support ongoing improvements to order management processes.

• Previous experience in order management, order entry, sales support, inventory coordination, customer service, or a related administrative role preferred.
• Strong attention to detail with a commitment to accuracy and follow-through.
• Excellent organizational and time-management skills, with the ability to prioritize competing deadlines.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to learn and navigate order management, inventory, and ERP systems.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and coordinate solutions.
• Effective written and verbal…