Air Freight Gateway Manager

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

Execute and/or coordinate Air Freight Gateway plans, processes, and activities to ensure effective, efficient and timely delivery of operational outcomes in line with business needs and objectives, relevant standards and procedures, Group guidelines and policies, and applicable legal, regulatory and compliance requirements. This includes leading implementation of medium-term functional strategy and orchestrate complex outcomes for gateway execution, physical cargo flow, build-up and break-down discipline, handover quality, ULD/consol execution, and node performance.

Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders; setting goals and objectives for team members for achievement of operational results;
Problems faced may be difficult but typically are not complex.

• Lead gateway performance across a major gateway, country network, or assigned regional gateway scope
• Translate gateway performance patterns into structural actions on staffing, handoffs, process controls, supplier performance, or escalation discipline
• Ensure improvement in milestone completeness/timeliness, missed uplift reduction, handover quality, dwell reduction, and exception closure
• Coordinate complex cross node issues with SCM, Network, Charters, RDM, Customer Operations, stations and GSC
• Lead readiness for peak, disruption, contingency plans, and service-critical flows
• Provide senior leadership visibility on gateway risk, capacity constraints, and structural execution blockers

• Understand the interests and concerns of Air Freight leadership at relevant country, regional, or global level
• Pricing, Growth, Products & Services, Customer Operations/Control Tower, RDM/Network, SCM, Gateways, Process Excellence, Operational Accounting, Solution Delivery/IT, GSC where applicable
• External suppliers such as airlines, charter operators, handling partners, trucking/warehouse providers, and customer stakeholders where role scope requires, and advise direct reports, customers, and key stakeholders on relevant processes and requirements
• Build strong, trusting relationships with DHL managers and maintain extensive contact with other specialist departments
• Cooperate with and coordinate approved third parties where applicable to support effective delivery and stakeholder alignment

• Extensive knowledge of Air Freight product, Gateway, & Warehouse Operations
• Minimum 6 years Air Freight / Warehouse operations experience with minimum of 2 years supervisory experience required
• Experience working in a Unionized environment a plus
• Cargo Wise software experience a plus