Account Clerk I​/II​/III

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join a team that plays a critical role in supporting patients’ financial well‑wellness and access to care. As an Account Clerk, you will help ensure accurate billing, insurance coordination, and financial recordkeeping, directly impacting patient experience and the hospital’s ability to deliver quality services. Your attention to detail and commitment to service will help patients navigate complex healthcare financial processes with confidence.

• Post, verify, and reconcile patient charges, payments, and adjustments for hospital services
• Prepare and submit billing to third-party payors and responsible parties with accuracy and timeliness
• Review and maintain patient account records, ensuring proper documentation and compliance
• Investigate and resolve billing discrepancies, errors, and account inconsistencies
• Communicate with patients, insurance providers, and internal departments regarding billing inquiries
• Provide support services including cashiering, payment processing, and assisting patients at the front counter

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

• Education: High school diploma preferred

• General
  
  Experience:
  
  Six (6) months of work experience demonstrating basic clerical and arithmetic skills.
• Specialized
  
  Experience:
  
  Experience in accounting or financial recordkeeping, including posting, classifying, and maintaining financial data, as follows:
• Level II: One (1) year
• Level III: Two (2) years

1. Graduation from high school with courses in basic English and arithmetic may be substituted for six (6) months of General Experience.

2. Successful completion of a substantially full-time equivalent accounting curriculum: leading to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements, may be substituted for Specialized Experience on the basis of one (1) year of such training for one (1) school year of experience, up to a maximum of two (2) years.

3. Completion of one (1) school year of (more than one year program) substantially full-time accounting curriculum which normally leads to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements may be substituted for one (1) year of Specialized Experience.

4. Education in an accredited university in a baccalaureate program may be substituted for Specialized Experience on the following basis:

a)
A baccalaureate degree in accounting will be deemed to have met the experience requirements.

b)
Fifteen (15) semester hours of training may be substituted for six (6) months of experience, up to a maximum of three (3) years provided the training included at least three (3) credits per semester of accounting courses such as accounting theory and methods used to record and report financial information; analysis of methods for valuing the assets, liabilities, and ownership; etc.

This role requires strong attention to detail, the ability to…