Information and Assistance Clerk - SR

Provides information and assistance to the public relating to programs and services for the elderly; provides information, assesses individual needs, and makes appropriate referrals; provides clerical and technical support to the Mayor's Committee on Aging; performs a variety of clerical and administrative support work for the Hawaii County Office of Aging (HCOA).

There is one (1) immediate temporary full-time vacancy not-to-exceed 08/31/2027 with the Office of Aging - Administrative Services Division in Hilo.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• three (3) years of clerical work experience which included typing, use of personal computer, and public contact that required providing information.

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Pertinent functions of County, State, and Federal agencies; public relations; community resources; office practices and procedures; filing methods and systems; grammar, spelling, and word usage.

Deal tactfully and effectively with the public and resolve complaints;understand, interpret, and explain laws, ordinances, regulations, and policies;prepare and process personnel and payroll transactions;establish and maintain effective working relationships with others;understand and follow written and oral instructions;summarize date and prepare simple reports;operate standard office machines and equipment;use computer applications such as word processing, spread sheet, databases, and able to navigate the Internet;type

or keyboard, which applicants may be required to demonstrate by satisfactorily passing a performance exercise at the time of interview.

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

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The County of Hawai‘i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.

• Flexible Working Arrangements: Options may include alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
• Vacation: Start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick Leave: Start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
• Training and Development: The County has a variety of training and development opportunities for employees.
• County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
• Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
• Retirement Plan: The Employees’ Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county…